Request New Hardware From IT

Overview

If you need a new laptop, monitor, keyboard, mouse, headset, dock, or other equipment, submit a hardware request ticket. This guide explains what to include so IT can move quickly without back-and-forth.

Before You Begin

• Your manager's approval, especially for items above your company's spending threshold (ask if you are unsure).
• A clear reason for the request (replacement, new role, broken device, ergonomic need).
• The model or specs you want, if you have a preference. If not, IT will recommend the standard option.
• For accessibility or medical needs, a note from your manager or HR is helpful.

Steps

1. Open a browser and go to https://support.bostonmit.com.
2. Click Submit a Ticket.
3. Choose Hardware Request as the category.
4. Fill in the form with:
   • What you need: laptop, monitor, headset, dock, etc.
   • Why you need it: replacement, new hire, role change, broken, ergonomic.
   • Preferred model: if known. Otherwise pick Standard.
   • Manager's email: for approval.
   • Shipping address: home or office address.
5. Attach any supporting information (a photo of a broken item, a note from HR, a manager email).
6. Click Submit. You receive a ticket number by email.
7. IT acknowledges within one business day and tells you about availability and timing.
8. When the item arrives, follow the included setup guide or contact IT for help.

Troubleshooting

• If you do not get a confirmation email: check spam. If still missing, email support@bostonmit.com with your request.
• If your manager has not approved: the request stays open until approval comes through. Follow up with your manager directly.
• If the item is out of stock: IT will offer an equivalent model or a wait time. Reply on the ticket with your choice.
• If you need something urgently (same-day): call IT directly after submitting the ticket. Phone numbers are on https://support.bostonmit.com.
• For returns or trade-ins of old equipment: IT will include shipping labels or pickup details with the new item.

Related Articles

• Set Up Your Workstation for the First Time
• Report a Lost or Stolen Laptop or Phone
• How to Submit a Support Ticket
• Set Up Your Laptop Dock or USB-C Hub

Need More Help?

Submit a ticket at support.bostonmit.com or email support@bostonmit.com.