How to Submit a Support Ticket

Overview

When something at work breaks or you need IT help, a support ticket is the fastest path to a resolution. This guide shows you how to file one so the right person picks it up quickly.

Before You Begin

• Your work email address.
• A short description of the problem and when it started.
• Screenshots of any error messages, if you have them.
• The name of the device or application involved.

Steps

1. Open a browser and go to support.bostonmit.com.
2. Click Sign In in the top-right corner.
3. Sign in with your work email. If this is your first visit, click Sign Up and use your work email to create an account.
4. From the homepage of the Boston Managed IT support portal, click Submit a Ticket.
5. In the Subject field, write a short summary like "Outlook will not open on my laptop."
6. In the Description field, explain what you were trying to do, what happened instead, and when it started.
7. Attach any screenshots or files by clicking Attach a File.
8. Set the Priority based on impact. Use High only if work is blocked.
9. Click Submit. You will receive a confirmation email with your ticket number.

Troubleshooting

• If you cannot sign in to the portal: click Forgot Password to reset, or email support@bostonmit.com with your issue and a technician will create the ticket for you.
• If the page will not load: try a different browser or your phone's mobile data. The portal works on Chrome, Edge, Firefox, and Safari.
• If your issue is urgent and stopping all work: also call the support line listed in your welcome email after submitting the ticket.
• If you do not receive a confirmation email: check your junk folder. Add support@bostonmit.com to your safe senders list.

Related Articles

• Escalate an Urgent Issue
• Our Service Hours and Response Times
• Request a Name or Department Change
• What Happens to Your Accounts When You Leave the Company

Need More Help?

Submit a ticket at support.bostonmit.com or email support@bostonmit.com.