Request a Name or Department Change

Request a Name or Department Change

Request a Name or Department Change

Overview

If your legal name, display name, job title, or department has changed, your work accounts need to be updated. This guide shows you how to request those changes so your email, directory listing, and access stay accurate.

Before You Begin

  • Your manager's approval. Most name and department changes require it.
  • The exact wording you want for your new name, title, or department.
  • The effective date of the change.
  • Any HR paperwork that has been filed, if applicable.

Steps

  1. Talk to your manager first. They may need to file an HR change before IT can act.
  2. Go to support.bostonmit.com and click Submit a Ticket.
  3. In the Subject field, write something clear like "Name change request - Jane Doe to Jane Smith."
  4. In the Description, list each item you want changed. Use this format:
    • Old display name to new display name
    • Old title to new title
    • Old department to new department
    • Effective date
  5. Add a note about whether your email address should also change. If yes, ask for an alias from your old address so you do not lose incoming mail.
  6. Cc your manager so the team can confirm approval.
  7. Click Submit. A technician will reply with confirmation or any follow-up questions.

Troubleshooting

  • If your name change involves a new email address: ask for the old address to stay active as an alias for at least 90 days. This keeps incoming mail from bouncing.
  • If you do not see the change reflected after 24 hours: reply to your ticket. Some changes need to sync across multiple systems and may take a business day.
  • If your photo or directory info is also out of date: mention it in the same ticket. The team can update everything at once.
  • If colleagues still see the old name in Teams or Outlook: ask them to restart the app. The directory cache refreshes after sign-out and sign-in.

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Need More Help?

Submit a ticket at support.bostonmit.com or email support@bostonmit.com.

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