Set Up Your Office Printer

Set Up Your Office Printer

Set Up Your Office Printer

Overview

Most office printers in your environment are deployed automatically when you sign into a company laptop on the office network. This guide covers what to do when a printer is missing or you need to add one manually.

Before You Begin

  • You are connected to the office Wi-Fi or a wired connection at the office.
  • You know the printer's name or location (for example, Printer-Floor3-Kitchen).
  • You are signed in to your company laptop with your work account.

Steps

  1. On Windows, click the Start menu and open Settings.
  2. Go to Bluetooth & devices → Printers & scanners.
  3. Click Add device. Windows scans for available printers on the network.
  4. Find your printer in the list and click Add device next to its name.
  5. Wait for Windows to install the driver. The printer status changes to Ready when it finishes.
  6. Print a test page: right-click the printer, choose Printer properties, then click Print Test Page.
  7. On a Mac, open System Settings → Printers & Scanners.
  8. Click the + button. Choose your office printer from the list and click Add.

Troubleshooting

  • If your printer is not in the list: confirm you are on the office network, not the guest Wi-Fi. Guest Wi-Fi cannot reach office printers.
  • If a driver fails to install: restart your computer and try again. If the failure repeats, contact support with the printer name.
  • If the test page does not come out: check that the printer is powered on, has paper, and shows Ready on its display. Look for a paper jam or empty toner alert.
  • If you see "Printer offline": turn the printer off, wait 30 seconds, and turn it back on.
  • When working from home: office printers are not reachable from home. Use Microsoft Print to PDF to save the document and bring it in.

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Need More Help?

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