Use Your Business Phone App for Calls, Fax and Text

Use Your Business Phone App for Calls, Fax and Text

Overview

If your company uses RingCentral or Vonage for business phones, the same app on your computer or mobile phone handles calls, text messages and, if your plan includes it, fax. This guide covers the everyday tasks in each app. If you are not sure which system your company uses, open the phone app on your computer: its name is on the sign-in screen.

Before You Begin

  • The app installed and signed in. See Set Up Your Softphone App on Your Mobile.
  • Text messaging and fax are separate features. If you do not see them in your app, they may not be turned on for your number. Open a ticket and we will check.
  • For fax, have the document saved as a PDF.

Steps

RingCentral App

  1. Make a call: click the Phone section in the left bar, then the dial pad, enter the number and click Call.
  2. Choose your caller ID: before dialing, check the Caller ID shown above the dial pad and pick the main company number or your direct line as needed.
  3. Send a text: in Phone, open the Text tab, click the compose icon, enter the number and type your message.
  4. Send a fax: in Phone, open the Fax tab, click the compose icon, enter the fax number, attach your PDF and click Send.
  5. Read faxes you received: they appear in the Fax tab, and usually also arrive by email as a PDF.

Vonage Business Communications App

  1. Make a call: open the Calls or keypad view, enter the number and click the call button.
  2. Send a text: open Messages, start a new message, enter the number and type your message. Texts send from your business number, not your personal cell.
  3. Fax: if your company has Vonage virtual fax, faxes you receive arrive in your email as PDFs. To send one, use the fax option in the Vonage online portal, or email the document as described in the welcome message you received when fax was set up. If you are not sure, open a ticket and we will tell you how fax works for your number.

Troubleshooting

  • If calls have no audio or drop: check that the app has microphone permission, and switch from Wi-Fi to cellular data (or the reverse) to rule out a weak connection.
  • If texts fail to send to some numbers: business texting has carrier rules, and some numbers block business texts. Try calling instead, and open a ticket if texts fail to every number.
  • If a fax fails: confirm the fax number, send a PDF, and try again later. Busy or out-of-order fax lines are the most common cause.
  • If you miss calls on your mobile: make sure notifications are allowed for the app and that Do Not Disturb is off in the app's status.

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Need More Help?

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