Overview

Call forwarding sends your incoming calls to another phone, like your mobile or a coworker's extension. Use it when you are out of the office, in back-to-back meetings, or covering for someone else.

Before You Begin

• The number you want calls forwarded to. Include the area code for outside numbers.
• Permission from your manager if you are forwarding to a coworker.
• The forwarding code or menu option your administrator provided you, if applicable.

Steps

1. Decide which type of forwarding you need:
   • Always: every call goes to the new number.
   • Busy: only forwards when you are already on a call.
   • No answer: forwards after a set number of rings.
2. On your desk phone, look for a Forward soft key or button. If you see one, press it.
3. If there is no button, open the phone's menu and find Call forwarding or Forwarding settings.
4. Choose the type of forwarding from step 1.
5. Enter the destination number. For internal extensions, enter the extension only. For mobile or outside numbers, include the area code.
6. Save the setting. Most phones show a small forwarding icon on the screen while it is active.
7. To stop forwarding, return to the same menu and choose Cancel forwarding or press the lit Forward button again.

If your administrator gave you a star code (for example, a code starting with * followed by digits), dial that code, then the destination number, and listen for confirmation.

Troubleshooting

• If your phone still rings at your desk: forwarding may not be active. Look for a forwarding icon on the screen. If it is missing, repeat the steps.
• If calls forward but go to your voicemail instead of the destination: the call rang too long. Lower the "no answer" ring count, or switch to "always" forwarding.
• If forwarding to a personal mobile feels intrusive: turn it off at the end of your shift, or set a schedule with your administrator's help.
• If you forwarded to a coworker without telling them: call them now and let them know. Surprise call-forwarding is a fast way to make a coworker grumpy.

Related Articles

• Use Your Desk Phone: The Essentials
• Record and Update Your Voicemail Greeting
• Set Up Your Softphone App on Your Mobile
• Run a Conference Call From Your Desk Phone

Need More Help?

Submit a ticket at support.bostonmit.com or email support@bostonmit.com.