Overview
Your desk phone handles inbound calls, outbound calls, transfers, and holds. This guide covers the everyday actions you will use most often, no matter which brand of phone sits on your desk.
Before You Begin
- Your desk phone, powered on and showing your name or extension.
- Your direct-dial number and extension (ask your administrator if you do not know them).
- The transfer and conference codes your administrator provided you, if any.
Steps
- To place a call, lift the handset or press the Speaker button. Dial the number. For internal coworkers, dial the extension. For outside numbers, include the area code.
- To answer a call, lift the handset or press the Answer soft key on the screen.
- To put a caller on hold, press the Hold button. The line indicator will blink. Press the same line button to return to the call.
- To transfer a call, press the Transfer button. Dial the destination number or extension. Wait for the person to answer, announce the caller, then hang up to complete the transfer.
- To send a call to voicemail without answering, press the Decline or Reject soft key.
- To check missed calls, press the Menu or History button. Use the arrow keys to scroll.
- To adjust the ringer or speaker volume, press the Volume rocker while the phone is idle (ringer) or during a call (speaker).
- To mute yourself on a call, press the Mute button. A red light or icon confirms you are muted.
Troubleshooting
- If the phone screen is blank: check the network cable on the back of the phone. Unplug it for ten seconds, then plug it back in.
- If you hear no dial tone: confirm the handset cord is seated in both the handset and the phone base.
- If transfers keep failing: ask your administrator which transfer code your phone system uses. Some systems need a prefix before the extension.
- If callers say you sound far away: speak directly into the handset, or switch off speakerphone.
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Need More Help?
Submit a ticket at support.bostonmit.com or email support@bostonmit.com.