Connect a Guest to Your Office Wi-Fi

Connect a Guest to Your Office Wi-Fi

Connect a Guest to Your Office Wi-Fi

Overview

When clients or visitors come to the office, they should use the guest Wi-Fi, not the internal network. The guest network gives them internet access without exposing company systems. This guide shows you how to get them online quickly.

Before You Begin

  • The name of your office guest Wi-Fi network. It is often labeled with Guest in the name.
  • The current guest password or QR code. Many offices post this in the lobby or a conference room.
  • The visitor's device (laptop or phone) and a moment to help them connect.

Steps

  1. Greet your guest and let them know which network to use. Point out the Guest network in their Wi-Fi list, not the internal one.
  2. On the guest's device, open the Wi-Fi settings. On Windows, click the network icon in the taskbar. On a phone, open Settings > Wi-Fi.
  3. Tap or click the Guest network name.
  4. Enter the guest password when prompted. If your office uses a QR code, the guest can scan it with their phone camera to join.
  5. Some offices show a splash page in the browser after connecting. The guest may need to accept terms, enter their name and email, or click Continue to get internet access.
  6. Confirm internet works by opening a website on the guest's device.
  7. If the guest needs Wi-Fi for the whole day, the connection should stay active. They may need to reauthenticate after the time limit on the splash page.

Troubleshooting

  • If the guest network does not appear: stand closer to an access point or try a different room. Some networks are not broadcast in every area.
  • If the password is rejected: confirm you are using the current one. Many offices rotate guest passwords. Check with your office manager.
  • If the splash page never appears: open any http website (not https). Example: http://neverssl.com. The splash page usually triggers on first traffic.
  • If a guest needs internal access (file shares, printers): the guest network does not include that. Talk to IT about a temporary internal account.
  • If you do not know your office's guest setup: ask your office manager or submit a ticket so IT can document it for next time.

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Need More Help?

Submit a ticket at support.bostonmit.com or email support@bostonmit.com.

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