Use Your Company Password Manager

Overview

A password manager remembers every password you use so you do not have to. Your company provides one as part of your standard tools. This guide explains how to install it, save your first password, and use it on every device.

Before You Begin

• The invitation email from your IT team (subject usually includes "password manager" or the product name).
• Your work computer and phone.
• A strong master password you will remember. This is the one password you must memorize, so make it a long passphrase.

Steps

1. Open the invitation email and click Accept invitation or Set up account.
2. Set your master password. Make it at least 16 characters and unlike any other password you use.
3. Save the recovery key or emergency kit that appears at the end of setup. Print it and store it somewhere safe at home. You cannot recover access without it.
4. Install the desktop app on your work computer when prompted. Sign in with your master password.
5. Install the browser extension for Edge, Chrome, or Safari.
6. Install the mobile app on your phone. Sign in.
7. Enable biometric unlock (Face ID, Touch ID, or Windows Hello) so you do not have to type your master password every time.
8. Save your first password. Sign in to a work site as normal. When the extension asks Save this password?, click Save.
9. Next time you visit that site, click the extension icon in the address bar. It will fill the password automatically.
10. Add other passwords gradually. Every time you sign in somewhere, save the credentials.

Troubleshooting

• If the extension does not autofill: make sure you are signed into the extension and the website is on your saved item.
• If you forget your master password: use your recovery key. Without the key, the data is gone and IT cannot recover it.
• If you have hundreds of passwords scattered in your browser: import them. Most managers have an Import option under Settings.
• If a site does not accept the autofilled value: the website may have multiple password fields. Click the extension manually and pick the right entry.

Related Articles

• Choose a Strong Password You Can Actually Remember
• Reset Your Microsoft 365 Password
• Set Up Multi-Factor Authentication with Microsoft Authenticator
• Handle Sensitive Information at Work

Need More Help?

Submit a ticket at support.bostonmit.com or email support@bostonmit.com.