Overview

ChatGPT Enterprise is the business version of ChatGPT. Unlike the consumer free or Plus versions, Enterprise does not train on your company's prompts, supports single sign-on, and meets enterprise security standards. This guide helps you use it for work without putting data at risk.

Before You Begin

• Confirm with your administrator that your company has ChatGPT Enterprise and that your account is provisioned.
• The Enterprise URL your company uses (usually a custom workspace link, not chat.openai.com without SSO).
• A clear question or task. ChatGPT works best with focused prompts.

Steps

1. Open the Enterprise URL your administrator shared. Sign in with your work account through SSO.
2. Confirm the workspace name in the top-left corner shows your company. If it shows "Free" or "Plus" instead, sign out and use the Enterprise link.
3. Start a new chat. Type your prompt. Be specific: "Draft a five-sentence summary of the attached meeting notes, in a friendly tone, for our internal team."
4. Use GPTs built by your company if any are listed in the sidebar. Custom GPTs may already be tuned for your role (sales drafts, ticket responses, code review).
5. Upload files when relevant. Enterprise will analyze attached PDFs, spreadsheets, or images without storing them for training.
6. Review every output before you use it. ChatGPT can produce confident-sounding answers that are wrong. You are responsible for what you send out.
7. Use the Share feature only inside your workspace. Sharing links outside your company exposes the conversation.
8. End the session and close the tab when finished, especially on shared computers.

Troubleshooting

• If you see the consumer ChatGPT interface: you signed in through the wrong door. Sign out and use your company's Enterprise URL.
• If a prompt is rejected as a policy violation: rephrase it. If you believe the block is wrong, send the prompt to your administrator for review.
• If output quality drops on a long chat: start a new chat. Long threads dilute context.
• If you are unsure whether a prompt is safe: read the AI Acceptable Use article first. When in doubt, leave customer-identifying data out.

Related Articles

• Get Started With Microsoft Copilot
• Get Started With Google Gemini at Work
• AI Acceptable Use: What's Allowed and What's Not
• Keep Company Data Private When Using AI Tools

Need More Help?

Submit a ticket at support.bostonmit.com or email support@bostonmit.com.