Overview
This guide walks you through adding your work Google Workspace account to the Gmail app on your Android phone. Gmail comes pre-installed on most Android devices and handles work email, calendar, and contacts together.
Before You Begin
- Your work email address and current password.
- Your Android phone running Android 11 or later.
- Multi-factor authentication already set up for your Google account.
- A few minutes of uninterrupted time.
Steps
- On your phone, open the Gmail app. If it is not installed, get it from the Google Play Store — search for Gmail by Google LLC.
- Tap your profile picture in the top right corner.
- Tap Add another account.
- Pick Google from the list of account types.
- Type your full work email address, then tap Next.
- Enter your password, then tap Next.
- Approve the multi-factor authentication prompt — this might come through a Google prompt on another device, an Authenticator app, or a text message.
- Accept the terms when prompted.
- If your company requires it, your phone may ask you to install Android Device Policy or Google Apps Device Policy. Tap Install and follow the prompts.
- Once setup finishes, tap your profile picture again and select your new account to view its inbox.
Troubleshooting
- If the app says your account cannot be added: confirm your administrator has enabled mobile access for Google Workspace. Submit a ticket if you are unsure.
- If multi-factor authentication does not arrive: open the Google app on your phone or sign in at myaccount.google.com to verify your enrolled methods.
- If you see "Couldn't sign in" with no detail: try adding the account through Settings → Accounts → Add account → Google instead of from inside Gmail.
- If calendar events do not appear: open the Google Calendar app and confirm your work account is enabled in Settings.
- If the inbox feels slow: pull down to refresh, or restart the phone.
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Need More Help?
Submit a ticket at support.bostonmit.com or email support@bostonmit.com.