Update:

Here is the fix:

Boot in safe mode: https://support.microsoft.com/en-us/windows/find-safe-mode-and-other-startup-settings-in-windows-10-7551aac3-21b5-c646-06ee-31e0e6a5e4dc

Workaround Steps:

1. ⁠Boot Windows into Safe Mode or the Windows Recovery Environment
2. ⁠Navigate to the C:\Windows\System32\drivers\CrowdStrike directory
3. ⁠Locate the file matching “C-00000291*.sys”, and delete it.
4. ⁠Boot the host normally.

What Happened?

CrowdStrike, a renowned cybersecurity firm, experienced a substantial disruption in its services earlier today. Initial reports suggest that the outages are linked to issues with CrowdStrike's Falcon endpoint detection and response product. Specifically, the Falcon Sensor, a lightweight agent deployed on end devices, has been identified as a potential source of the problem. A vulnerability in the sensor allowed for its removal without proper authorization under certain conditions, leading to disruptions in security monitoring and other critical services (Security Week) (CrowdStrike).

Impact on Businesses

The outages have had a cascading effect, impacting various IT systems, including those related to security monitoring, threat detection, and response services. Businesses that depend on CrowdStrike’s services may experience:

• Interrupted Security Monitoring: Delays or gaps in threat detection and response.
• Reduced Operational Efficiency: Downtime or slower performance in IT systems.
• Increased Vulnerability: Potential exposure to cyber threats during the outage period (StatusGator) (ThousandEyes).

How Boston Managed IT Is Responding

At Boston Managed IT, we understand the critical nature of cybersecurity and the importance of maintaining operational continuity. Here’s how we are addressing the situation:

1. Continuous Monitoring: Our team is actively monitoring the situation and the status of CrowdStrike’s services. We are keeping a close eye on any updates or changes that could affect your IT environment.

2. Proactive Communication: We are committed to keeping you informed. As new information becomes available, we will provide timely updates to ensure you are aware of any potential risks or necessary actions.

3. Immediate Support: If you are experiencing issues related to this outage, our support team is ready to assist. Whether it’s troubleshooting problems or implementing interim solutions, we are here to help.

4. Security Assessments: For clients concerned about increased vulnerability, we offer comprehensive security assessments to identify and mitigate any potential risks during this period.

What You Can Do

While we are on standby to support you, here are a few steps you can take to safeguard your business:

• Stay Updated: Keep an eye on communications from both CrowdStrike and Boston Managed IT for the latest updates.
• Review Security Protocols: Ensure your backup systems and security protocols are up-to-date and functioning correctly.
• Report Issues: If you encounter any disruptions, contact our support team immediately so we can address them promptly.

Our Commitment to You

We understand the stress and uncertainty that such outages can bring. Rest assured, Boston Managed IT is dedicated to providing the support and expertise you need to navigate this challenging situation. Our priority is to ensure your business remains secure and operational.

If you have any questions or need assistance, please do not hesitate to reach out to us.