Some users may experience multiple issues with their Microsoft Teams

Some users may experience multiple issues with their Microsoft Teams

User impact:

Users may experience multiple issues with their Microsoft Teams.

More info:

Affected scenarios include, but aren't limited to:

- Users performing a cold boot may not able to log into teams and will see an "oops" page
- Users logging in or unlocking their devices after some time may see missing messages
- Users may fail to load messages in channels and chats
- Users are unable to view or download their media (images, videos, audio, call recordings, code snippets)
- Some messages may experience delays being sent
- Call Recordings might take longer to appear in user's OneDrive for Business and SharePoint Online
- Users may be unable to load previous Copilot history, or new history is not written
- Bots may be unable to download attachments
- Sending and receiving read receipt notifications may be delayed

Current status:

Microsoft identified that a portion of the Microsoft Teams service is experiencing a networking issue. We’re performing a failover to an alternate infrastructure to remediate impact and estimate this should take approximately an hour to complete.

Scope of impact:

This issue can potentially impact any Microsoft Teams user in the scenarios outlined in the More info section.

Start time:

Friday, January 26, 2024 at 9:55 AM EST