Hi everyone,

A quick heads-up on our support coverage for the upcoming holiday weekend.

🗓️ Reduced staffing: Saturday, May 23 – Monday, May 26
✅ Standard support resumes: Tuesday, May 27 at 8:00 AM ET

Our on-call engineers will be available throughout the weekend, but we'll be focused on critical and emergency issues only.

We'll respond right away to:

• Server, network, or email outages affecting your organization
• Active security incidents (suspected breach, ransomware, account compromise)
• Issues blocking patient care, payroll, or other business-critical operations

We'll address on Tuesday:

• Password resets, new-hire setups, software installs
• Routine support questions and "nice-to-have" requests
• Anything that isn't urgent

Need urgent help over the weekend?

• Open a ticket the usual way and put URGENT in the subject line
• Or call us at (617) 322-5155 — the on-call engineer is paged directly

Tickets flagged urgent are routed to whoever's covering, so you'll get a response.

We appreciate your patience, and we hope you and your team have a safe, restful long weekend. 🇺🇸

— The Boston Managed IT Team